🗓️ Idiom: Put the Customer First (v)
💬 Meaning
- Focus on the customer’s needs and satisfaction before anything else.
- Make decisions that prioritize the customer’s experience.
🧠 Example Sentences
- Good businesses always put the customer first, even if it means extra work.
- We redesigned our return policy to put the customer first.
- The manager reminded the staff to put the customer first during busy hours.
🏛️ Origin
This idiom comes from customer service and business practices that emphasise customer satisfaction as the key to success. It became common in the late 20th century as companies began adopting “customer-first” philosophies to improve loyalty and reputation.
📝 Practice Exercises
1. Fill in the blank:
Our company’s policy is to always __________, no matter the situation.
Answer
put the customer first
2. Multiple choice:
What does it mean to “put the customer first”?
a) Focus only on profits
b) Make the customer’s needs the top priority
c) Offer the cheapest products
Answer
b) Make the customer’s needs the top priority
3. Change the sentence using “put the customer first”:
“The company changed its opening hours to suit customer needs.”
Answer
The company changed its opening hours to put the customer first.
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